Easylife Reviews

I happened to get a Easylife catalogue & decided to look on the net. I found several sites including Sitejabber and another with some info that might assist those in need:

Martyn James of complaints website Resolver, believes Easylife is exploiting its customers. 'Older, more vulnerable people are less likely to complain or know their rights,' he says.

Mr James says your bank should dispute unauthorised payments. He urges anyone who has used the firm to check bank statements.

Camden Council in London asks anyone affected similarly by Easylife to report it to Trading Standards via the Citizens Advice consumer helpline on 03454 040506 or online at citizensadvice.org.uk/consumer/get-more-help/report -to-trading-standards

So i hope this might help

"My mother was ripped off by this company a year back. So you can imagine my family's suprise when we heard from one of my nieces that she had gotten a new job with Connect Worldwide at the Easy Life Catalogue! Easy life group are a client of Connect Worldwide Services in Bristol. They hire CWS to sell their rewards clubs, garden clubs, motor clubs schemes etc... The agents at CWS call up the elderly and vulnerable customers offering them a voucher to save money off their groceries at supermarkets however hardly highlight the fact they are automatically enrolling them in the club after the trial. Agents are told not to say this, but rather, you can cancel at anytime during your trial. All the important information is read in the recap at the end of the call and they rush through it at a speed they are well aware the elderly person can't keep up or understand... They sell it like it's just the voucher and opportunity to look at the promotion however they are well aware of the tactics they use to get the customer to say "oh lovely thank you!". Without actually knowing what's going on... Most customers don't even receive anything in the post (on purpose). Because the company know many won't realise or forget completely about it. Also they may send it very late so you receive it at the end of the 20days giving you no time to cancel., they are charged P&P, yearly membership fee. And puzzle book monthly £18 ( if they managed to trick you with the double sale as well). Not a scam but very scammy how it's done. Ripping off elderly people without a care in the world. 20% of customers receive the offers. The rest are scammed out of their money. The amount of money CWS & Easylife make in just a week from pensioners banks accounts is a ridiculous amount too high to even imagine. They pay their employees at CWS £10-£12/ph and then get rid of them a few months later and employ new people for the role. A tactic they use to keep their employees fresh and unaware of what is going on, so that no questions are asked. They are VERY good at what they do! It is appalling! They also have recently started to not mention anything about easylife to customers over the phone just because they know everyone doesn't like Easylife calling them... another tactic... so now everybody can blame the Rewards Club and not the actually people responsible. The Rewards Club is run and controlled by CWWS who are employed by Easylife. Easy. The staff are forced to get a high number of sales and if not they are dismissed. My niece mentioned she'd had to leave her conscience at home while working here." I think even Easylife are unaware of how things are getting done at Connect Worldwide Services Ltd.

I recently bought a fleece cape for £14.99 plus £4.99 delivery charge.
On arrival, I tried it on and firstly, it didn't look at all like the advertised picture in their catalogue. Secondly, it didn't fit as the back was halfway between my waist and shoulders and the side arm slits were too far back. Therefore, in two words it was totally unwearable and substandard!
After contacting the company to report the problem I was told to return with a cover letter to explain why I didn't want it and that cost me a FURTHER £3.28 with Royal Mail. When the refund was processed, there was no mention of the £8.27 which I'd had to pay to receive and return the faulty item. I shall be following this up, but I don't hold out much hope as the member of staff was very abrupt when I spoke to her, almost to the point of being rude.
I really wish I'd read the reviews before ordering and I certainly will never deal with this company again.

Sending thousands of unsolicited catalogues through the post - they appear to target retired people
Letters addressed to "The Householder" or similar, but they appear to hold full details on that householder.
If you buy something, check your credit card/bank account very carefully - they appear to sign people up to "Rewards Club" for £69.95 - many people have been "accidentally" signed up

My advice is be very wary of this company... their products are also very expensive - similar items can be bought in garden centres, supermarkets, B&M, Wilkinsons etc. for lower prices

I have just had 2 payments of £70 deducted from my account for something which I said on the phone that I did not want. I would very much like to involve the police as I regard it as theft.
The customer services team are pleasant, promise the earth and then cheat you.
This firm should be shut down

Once item bought they try to sign you up to Well-being Club with subscription that must be cancelled within 20 days. They are sister company and have access to your card details kept on system?! Sub is £70 so if you don't cancel they take your money! Said I would inform police and also cancelled card and got a new one. Thanks Easylife, don't touch with barge pole folks!

Have ordered a few items from Easylife over years (mixed quality)
They are ok to order certain items from, but avoid Rewards Club subscription at all costs. They say there is no obligation to subscribe after 2 week free trial. When you agree, they say they will send a letter out with full details & option to cancel if you change your mind. This letter never arrived.
Have now emailed them to get my details removed from their mailing list & marketing list.
Easylife have bombarded me with brochures in the past & occasional phone calls, so best not to give them phone number.

My wife bought a footstool from Easy Living (as seen by her mother in The Times). The footstool was of truly appalling quality. Ripped in 2 days. Then the unsolicited aggressive phone call followed to sign her up to Perx magazine. She asked explicitly for this NOT to happen. But they did - and then sent a letter saying she had signed up and would be debiting her account. These people are scammers.

I must say, reading some of the reviews, I was a bit put off. But I went ahead and ordered as I have used them before. I ordered yesterday afternoon, and my items arrived this morning! How quick was that. I think the people that give bad reviews obviously make a habit of it or have an axe to grind. I suggest you give the company a try!

The conduct of this Company is disgraceful. Unsolicited phonecalls, non-receipt of introductory pack, charging my account with £59.99 + £1.99 even though I never signed up to any contract/arrangement, and taking days to respond to my emails/phonecalls. I have cancelled my account with Easylife and I urge everyone else to do likewise. This organisation should close down or be closed down by Trading Standards. It's not fit for purpose.

What a terrible company to do business with. I bought something from them and was contacted by easylife offering trial period of easylife motor club, I cancelled as soon as paperwork came through and emailed to say do not take any further payment. THEY DID. Several emails on and they have now stopped replying to my emails. If customer services refuse to answer, suggest we swamp CEO with emails

My father purchased some goods using his credit card and since then has been signed on for a magazine at £18.50 per month. This was done by writing to him requesting him to cancel this service he knew nothing about within 14 days or he would be in the scheme.
How can you be sold something you didn't ask for and then the money taken out if YOU DO NOT CANCEL it? Is this even legal?
He is 93 years old and did not see it see it until I checked his credit card statement. Preying on elderly folk, not nice.

My elderly mum bought a pack of face masks and was unwittingly signed up to their motor club following a call from a very pushy and bullish agent. He wanted to know all manner of info such as date of birth, car reg number, date mot is due, service dates, etc. It was like a quick fire round in a game show. Mum was getting confused and asked him to stop asking questions (and thankfully told him nothing) but he persisted and 2 days later a letter arrived welcoming her to the club and asking her to sign and return a letter to opt out or be charged 59.99 in 14 days (and they had already taken a 1.99 sign up fee). She returned the letter and 5 days later they sent another one with the same form to sign and return. I called them to complain and the agent was rude & dismissive and told me Mum had signed up and that's why she is receiving letters. Mum is really worried that they will take the money on the due date. It's disgraceful and we feel we have nowhere to turn.

T the beginning of the pandemic I bought face masks from Easylife and had no problems - right items, delivered on time. However I subsequently ordered a couple of garden items but they failed to arrive several weeks after the original ETA so I cancelled using the Easylife cancellation form and also an email to the help email address. Impossible to get through on the phone. Today, half my original order arrived despite the cancellation so I rejected the delivery and emailed Easylife yet again. It will be interesting to see if I have to fight to get my credit card credited. Communication is a nightmare whether by phone or email and, in fact, I am not convinced anyone actually monitors the email. I wouldn't suggest ordering from this firm unless you absolutely cannot get the item elsewhere too much potential hassle!

An absolutely disgusting company
I ordered some plants in early June and the money was taken out of my bank account almost straight away
Today the 5th august I have just received 1 dead plant which has no chance of survival as it's an annual plus all the soil was loose in the box
How dare they take my money
This amounts to stealing from vulnerable pensioners
I will write to the company as email replies are a generic email
And phone calls are impossible as the waiting time is anything up to 4 hours